Operations Manager – Winnipeg, MB


West End Radiators is an industry leading heat exchanger service and manufacturing supplier with customers across Canada and the USA. Driven by our growth, we are adding a new role of Operations Manager. In this role, you will oversee daily operations (including shipping, manufacturing, inventory control, purchasing and customer service) across our Winnipeg and Saskatchewan locations, ensuring the efficient delivery of high-quality services and fostering a positive workplace culture. 


Reporting directly to ownership, this role drives:

  • Project advancement
  • Process streamlining
  • Team development
  • Fostering a culture aligned with our core values: integrity, quality, fun, innovation, and teamwork

What your role entails:

  • Leadership & Team Building: Develop and lead a motivated team, fostering a culture of respect, collaboration, and accountability.
  • Customer Service Excellence: Oversee customer interactions and ensure a superior service experience aligned with company standards. Design the processes to support this important factor of our business.
  • Project Management: Drive key initiatives, ensuring timely and successful completion of projects that support business goals.
  • Operational Oversight: Establish and maintain operational “guard rails” to ensure consistency, safety, and compliance. You will oversee budgeting, planning and reporting ensuring compliance with legislative standards.
  • ERP Systems Management: Leverage ERP systems enhance reporting, tracking, and operational efficiency.
  • Culture Development: Uphold and promote the company’s values in every aspect of operations and employee engagement.

Qualified candidates will possess the following skills/qualities:

  • 7 years of experience in manufacturing operations, including 3 at a managerial level. 
  • Proven business acumen and ability to influence team performance are essential.
  • Business diploma or equivalent education/experience.
  • Project management experience or certification.
  • Proficiency in ERP systems.
  • Demonstrated ability to apply lean manufacturing or process improvement initiatives.
  • Success indicators include achieving operational efficiency targets, fostering employee engagement and retention, meeting project timelines, and maintaining high customer satisfaction ratings.
  • Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
  • Ability to travel to our out-of-province locations (10 – 20% of the time)

What we have to offer:

  • Financial rewards for your hard work and dedication and a potential performance based quarterly bonus.
  • Enjoy peace of mind with paid vacation and sick time, taking care of your well-being.
  • Take advantage of comprehensive benefits, including a health spending account and RRSP matching program, life insurance and disability program.
  • A dynamic and growing company to develop professionally and unlock your potential.

To apply:

Please submit your resume and cover letter via our website’s submission form below. Alternatively, you can email our HR department directly at [email protected].

We appreciate your interest in joining our team! While we would love to speak with every applicant, only those selected for an interview will be contacted. Be part of a team that values stability, work-life balance, and growth.

More about us:

At West End Radiators, we take pride in providing unparalleled quality and service to our customers. Our team of 50+ individuals work together, have fun, and share a caring and helpful work environment. Additionally, we give back to our community through monthly charitable donations, making a difference beyond our walls.

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