Are your looking for a great place to work? West End Radiators is seeking a motivated and experienced Sales & Service Associate to join their growing team of quality professionals!
Overview
Reporting to the Office Manager, this role is responsible for attracting new clients and supporting existing ones by understanding their needs and providing outstanding customer service. The ideal candidate will embody the values of integrity, quality, fun, continuous improvement and above all, teamwork. The team has worked hard to establish a caring, helpful, and safe work environment over the last six decades of business – Therefore, in return for contributing to the success of the team and business, you can expect stability, a great work life balance, and opportunities for growth and advancement.
If you’re a friendly, caring and enthusiastic individual who takes pride in your work, and thrives in a fast-paced and collaborative environment – then we want to hear from you!
The Sales & Service Associate is responsible for:
· Serving customers respectfully at the front counter and over the phone.
· Understanding customer requirements and gathering detailed information.
· Providing accurate quotes in a timely manner.
· Producing detailed invoicing.
· Communicating and working as a team across all departments.
· Utilizing search engines and navigating websites.
· Researching and collecting information on parts and equipment from various sources.
· Achieving weekly and monthly company sales targets.
· Looking for potential customers and servicing existing customers.
· Supporting the team and departments as needed.
The ideal candidate will:
· Have a strong ability to provide exceptional customer service and ensure customer satisfaction.
· Have experience providing customer service and sales required; Industry/mechanical experience a definite asset.
· Be proficient in Microsoft Office software, specifically Outlook, Word and Excel; SAP experience would be an asset.
· Have excellent verbal and written communication skills with proven ability to interact with customers in person and over the phone.
· Be highly organized with strong attention to detail and time management skills.
· Have the ability to work in a fast paced environment and work effectively under pressure.
· Have the ability to lift up to 20lbs.
What we have to offer:
ü Competitive hourly compensation
ü Paid vacation and sick time
ü Free on-site parking
ü Comprehensive benefits (health spending account and RRSP match)
ü Opportunity for professional development
We at West End Radiators pride ourselves on providing the customer, with unparalleled quality and service. We are a team of 40 individuals who love to work together, and have fun. We have solid culture and values, and give back to our community on a monthly basis through a charity donation.
We thank all applicants for their interest, however only those selected will be contacted for an interview. Please use the form below to submit your application or email your resume to hr@westendrad.ca